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Coop Configuration
Management
Coop Configuration
Management refers to the cooperative relationship between the
Configuration management, Change Management and Release Management
processes.
Coop Configuration
Management – Central Function
A central Change,
Configuration, and Release Management function will enable some
organizations to implement control more efficiently and effectively.
A central function may be responsible for managing Changes to
hardware, software, and all items of documentation that are relevant
to the running, support and maintenance of live
systems.
Coop Configuration
Management – Central Function
The primary
responsibilities of a central Change, Configuration, and Release
Management function are to:
- produce and maintain
the Change and Configuration Management plan, Configuration
Management design and Release policy for the organisation
- implement consistent
Change Management, Configuration Management and Release Management
practices across the organisation
- identify CIs that
need to be managed and controlled
- integrate the
central function with interfaces to other service managers,
projects, suppliers and customers
- ensure that the CMDB
and DSL reflect the authorized state of the IT infrastructure and
services
- maintain and control
hardware standards, technical standards and master copies of
documents
- provide supporting
services, including registration and checking of Releases
delivered from third parties
- distribute reports
and management information on CIs (e.g. the extent to which
Problems and errors are affecting which CIs; and on life-expiry
dates, license fee renewal dates and costs)
- ensure the
Configuration Management system is aware and capable of coping
with future workloads and growth (e.g. that adequate staff and
resources are provided for Configuration Management)
- ensure that all
staff are familiar with and operate the Configuration Management,
Change Management and software distribution policies, processes
and systems for their work
- define status
accounting requirements to support other Service Management
processes
- organize regular
checks of the status of the CMDB and DSL against the installed
systems; arrange configuration audits and process audits; monitor
exceptions and implement corrective action
- make recommendations
on strategy, policy and system design, including how to drive down
the variant configurations and infrastructure complexity
- investigate major
Problems caused by poor control, and identify remedial actions
- provide advice and
guidance on infrastructure standards
- provide advice on
where Release components should be located on the infrastructure
- Communicate and
advise projects on what to include in their Configuration
Management and Release plans to ensure a successful transfer to
the final service.
THE ASSET MANAGEMENT TOOLKIT
Each
item included is of the highest quality, tailor made to cover a
different aspect and issue. It includes presentations,
questionnaires, guidelines, fact sheets.... and whole gamut of
material specifically put together to both introduce and take you
through Asset Management.
It comprises the
following components (click here)
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