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Configuration
Management Training
Configuration
Management Training is not an easy task. Sure, people are generally
familiar with concepts like asset management but configuration
management is so much more than that.
Asset Management is a
recognized accountancy process that includes depreciation
accounting. Asset Management systems maintain details on assets
above a certain value, their business unit and their location.
Now the important part
Configuration Management also maintains relationships between
assets, which Asset Management usually does not. Some organizations
start with Asset Management and then move on to Configuration
Management.
Configuration
Management is not synonymous with Asset Management, although the two
disciplines are related.
Configuration
Management Training – where to start
From an ITIL
viewpoint, I think the best place to start is by getting yourself on
an ITIL Foundations course. Why, because this gives you a good
understanding on how all the processes fit together, then you follow
this up with the Configuration Management practitioner’s course.
This course goes into the depth then of what you need to
know.
Configuration
Management Training – Goals
Businesses require
quality IT services provided economically. To be efficient and
effective, all organizations need to control their IT infrastructure
and services. Configuration Management provides a logical model of
the infrastructure or a service by identifying, controlling,
maintaining and verifying the versions of Configuration Items (CIs)
in existence.
The goals of
Configuration Management are to:
- account for all the
IT assets and configurations within the organization and its
services
- provide accurate
information on configurations and their documentation to support
all the other Service Management processes
- provide a sound
basis for Incident Management, Problem Management, Change
Management and Release Management
- Verify the
configuration records against the infrastructure and correct any
exceptions.
THE ASSET MANAGEMENT TOOLKIT
Each
item included is of the highest quality, tailor made to cover a
different aspect and issue. It includes presentations,
questionnaires, guidelines, fact sheets.... and whole gamut of
material specifically put together to both introduce and take you
through Asset Management.
It comprises the
following components (click here)
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