Configuration Management Training

Configuration Management Training is not an easy task. Sure, people are generally familiar with concepts like asset management but configuration management is so much more than that.

Asset Management is a recognized accountancy process that includes depreciation accounting. Asset Management systems maintain details on assets above a certain value, their business unit and their location.

Now the important part Configuration Management also maintains relationships between assets, which Asset Management usually does not. Some organizations start with Asset Management and then move on to Configuration Management.

Configuration Management is not synonymous with Asset Management, although the two disciplines are related.

Configuration Management Training – where to start

From an ITIL viewpoint, I think the best place to start is by getting yourself on an ITIL Foundations course. Why, because this gives you a good understanding on how all the processes fit together, then you follow this up with the Configuration Management practitioner’s course. This course goes into the depth then of what you need to know.

Configuration Management Training – Goals

Businesses require quality IT services provided economically. To be efficient and effective, all organizations need to control their IT infrastructure and services. Configuration Management provides a logical model of the infrastructure or a service by identifying, controlling, maintaining and verifying the versions of Configuration Items (CIs) in existence.

The goals of Configuration Management are to:

• account for all the IT assets and configurations within the organization and its services
• provide accurate information on configurations and their documentation to support all the other Service Management processes
• provide a sound basis for Incident Management, Problem Management, Change Management and Release Management
• Verify the configuration records against the infrastructure and correct any exceptions.