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Configuration
Management Procedures
Configuration
management procedures need to be developed for each individual
activity as outlined within the service Support set of ITIL. These
procedures should be focused specifically on the needs of the
organization.
Configuration
management procedures – activities
The following list
contains the high level activities that your procedures must conform
to:
- Planning - The planning of
Configuration Management should reference existing procedures and
plans wherever possible, in order to keep things simple and to
avoid duplication.
- Identification - The IT
infrastructure configuration should be broken down and uniquely
identified to enable effective control, recording and reporting of
CIs to the level that the business requires. As a rough guide,
this could be to the level of 'independent Change'. The scope
should include the hardware, and software used to build, release,
verify, install, distribute, maintain, recover and decommission
CIs. This includes any environments and software tools used to
build a CI.
- Control of
CIs
- The objective of configuration control is to ensure that only
authorized and identifiable CIs are recorded in the CMDB upon
receipt. The procedures should protect the integrity of the
enterprise's data, systems and processes. When a Change is
processed, the components being changed move through a number of
planned/agreed states.
- Status accounting -
Status reports
should be produced on a regular basis, listing, for all CIs under
control, their current version and Change history. Status
accounting reports on the current, previous and planned states of
the CIs.
- Configuration
verification and audit - Before a major
Release or Change, an audit of a specific configuration may be
required to ensure that the Customer's environment matches the
CMDB. Before acceptance into the live environment, new Releases,
builds, equipment and standards should be verified against the
contracted or specified requirements.
Physical
configuration audits should be carried out to verify that the
'as-built' configuration of a CI conforms to its 'as-planned'
configuration and its associated documents. Interrogation
facilities are required to check that the CMDB and the physical
state of CIs are consistent.
THE ASSET MANAGEMENT TOOLKIT
Each
item included is of the highest quality, tailor made to cover a
different aspect and issue. It includes presentations,
questionnaires, guidelines, fact sheets.... and whole gamut of
material specifically put together to both introduce and take you
through Asset Management.
It comprises the
following components (click
here) | 
