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Configuration
Management Guidelines
Configuration
management guidelines are contained in the Office of Government
Commerce’s Service Support book. This book is a part of the jigsaw
approach to the Information Technology Infrastructure
library.
Configuration
management guidelines – What is Configuration
Management
Configuration
Management is an integral part of all other Service Management
processes. With current, accurate and comprehensive information
about all components in the infrastructure the management of Change,
in particular, is more effective and efficient.
Configuration
management guidelines – Relationship of Change and Configuration
Management
Change Management can
be integrated with Configuration Management. As a minimum it is
recommended that the logging and implementation of Changes be done
under the control of a comprehensive Configuration Management system
and that the impact assessment of Changes is done with the aid of
the Configuration Management system.
All Change requests
should therefore be entered in the Configuration Management Database
(CMDB) and the records updated as the Change request progresses
through to implementation.
The Configuration
Management system identifies relationships between an item that is
to be changed and any other components of the infrastructure, thus
allowing the owners of these components to be involved in the impact
assessment process. Whenever a Change is made to the infrastructure,
associated Configuration Management records should be updated in the
CMDB.
Configuration
management guidelines – Availability of CMDB
The CMDB should be
made available to the entire Service Support group so that Incidents
and Problems can be resolved more easily by understanding the
possible cause of the failing component.
The CMDB should also
be used to link the Incident and Problem records to other
appropriate records such as the failing Configuration Item (CI) and
the User. Release Management will be difficult and error prone
without the integration of the Configuration Management
process.
THE ASSET MANAGEMENT TOOLKIT
Each
item included is of the highest quality, tailor made to cover a
different aspect and issue. It includes presentations,
questionnaires, guidelines, fact sheets.... and whole gamut of
material specifically put together to both introduce and take you
through Asset Management.
It comprises the
following components (click here)
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