Configuration Management Certification

Configuration management certification is achieved through attendance and subsequently passing the Practitioner Certificate in IT Service Management. The mandatory prerequisite to attend this course is successfully completing the Foundation Certificate in ITSM.

Configuration Management Certification - Objectives

The following list contains the five main subjects, with a breakdown of individual tasks that are assessed for certification.

The Configuration Management Plan

The candidate is able to understand and introduce a Configuration Management Plan. The candidate is able to:

• Implement the Configuration Management process, based on the Configuration Management Plan
• Describe the difference between Asset Management and Configuration Management.

The Configuration Management Database

The candidate is be able to perform an initial capture of data for the Configuration Management Database (CMDB) and is able to manage the CMDB at the procedure level. The candidate is able to:

• Plan and implement an initial capture of CI data
• Populate the CMDB
• Implement procedures for the registration of new CI’s and removal of write-off CI’s
• Manage and maintain the CMDB to ensure that it is consistently up to date.

Design coding systems, attributes and name conventions

The candidate is able to set up and maintain coding systems, make proposals for name conventions and identifies attributes and relationships and name conventions for configuration items (CI’s). The candidate is able to:

• Design and implement impact codes
• Design and implement priority codes
• Design and implement naming convention for CI’s
• Identify attributes of CI’s and all required relationships.

Procedures and working instructions

The candidate is able to work according to Configuration Management procedures and translate these procedures into practical activities. The candidate is able to plan, elaborate, optimize and carry out these activities. The candidate is able to implement procedures and working instructions for:

• The use of support tools
• The registration of CI’s
• The identification of CI’s
• The verification of CI’s
• An audit of CI’s against the CDMB.

Reporting

The candidate is able to produce reports on the basis of the Configuration Management Database and explain what reports are possible. The candidate is able to:

• Identify the type and format of reports required within the organization
• Produce impact reports, summary reports and history reports for the following target groups: the Configuration Manager, the Change Manager, the Problem Manager, the Service Level Manager, and the Availability Manager.