|
Configuration
Management – What exactly is it. The best way to describe it is that
it is like Asset Management but also unlike it because it is far
more than Asset Management.
Configuration
Management focuses on the relationships between
items, to help us understand our infrastructure far more than we do
now!
Configuration
Management - definition
“The process of
identifying and defining Configuration Items in a system, recording
and reporting the status of Configuration Items and Requests for
Change, and verifying the completeness and correctness of
Configuration Items.”
Configuration
Management - benefits
Configuration
Management contributes to the economic and effective delivery of IT
services in an organization by:
- Providing accurate
information on CIs and their documentation.
- Controlling valuable
CIs.
- Facilitating
adherence to legal obligations.
- Helping with
financial and expenditure planning.
- Making software
Changes visible.
- Contributing to
contingency planning.
- Supporting and
improving Release Management.
- Improving security
by controlling the versions of CIs in use.
- Enabling the
organization to reduce the use of unauthorized software.
- Allowing the
organization to perform impact analysis and schedule Changes
safely, efficiently and effectively.
- Providing Problem
Management with data on trends.
Configuration
Management is one of those things (read processes) that if an
organization does not get right, will have a way of causing a huge
amount of Service Delivery nightmares for the organization who only
pays it lip service!
THE ASSET MANAGEMENT TOOLKIT
Each
item included is of the highest quality, tailor made to cover a
different aspect and issue. It includes presentations,
questionnaires, guidelines, fact sheets.... and whole gamut of
material specifically put together to both introduce and take you
through Asset Management.
It comprises the
following components (click
here) | 
