Change and Configuration Management have an interesting relationship! It is my experience that these two processes (if not implemented well) can be the total undoing of the other. Change and Configuration Management can almost be regarded as symbiotic.

Change and Configuration Management – really are an integral part!

With current, accurate and comprehensive information about all components in the infrastructure the management of Change, in particular, is more effective and efficient. Change Management can be (and for my mind – should be) integrated with Configuration Management.

Change and Configuration Management – as a minimum

As a minimum it is recommended that the logging and implementation of Changes be done under the control of a comprehensive Configuration Management system and that the impact assessment of Changes is done with the aid of the Configuration Management system.

All Change requests should therefore be entered in the Configuration Management Database (CMDB) and the records updated as the Change request progresses through to implementation.

Change and Configuration Management – how this works

The Configuration Management system identifies relationships between an item that is to be changed and any other components of the infrastructure, this allows for the owners of these components to be involved in the impact assessment process.

Whenever a Change is made to the infrastructure, associated Configuration Management records should be updated in the CMDB. Where possible, this is best accomplished by use of integrated tools that update records automatically as Changes are made.

THE ASSET MANAGEMENT TOOLKIT

Each item included is of the highest quality, tailor made to cover a different aspect and issue. It includes presentations, questionnaires, guidelines, fact sheets.... and whole gamut of material specifically put together to both introduce and take you through Asset Management.

It comprises the following components (click here)